Newcastle Based Business, Travel Bureau, Awarded FEEFO Gold Trusted Service Award

Posted on the 14 March 2018

Newcastle Based Business, Travel Bureau, Awarded FEEFO Gold Trusted Service Award

Local Gosforth-based business, Travel Bureau, has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. The award goes to those who meet the highest standard, based on the number of reviews they have collected, and their average rating. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Travel Bureau met the criteria of collecting at least 50 reviews between 01 January 2017 and 31 December 2017, with a Feefo service rating of between 4.5 and 5.0.

Travel Bureau’s joint managing director Jeanne Lally commented: “We know the service we give is outstanding because our customers tell us and now to receive this award from Feefo recognising exceptional service and a first-class holiday experience is a great achievement. We work hard to deliver the best service and holidays - Feefo reviews offer customers the opportunity to share their experiences which in turn enables us to continually  improve throughout 2017. We’re looking forward to another successful year ahead.”

“We’ve integrated our Feefo reviews into our website so that all our customers can benefit from the feedback we receive.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence and combat the rising issue of fake reviews.