Exchange Event: Building a Customer Centric Business
07 June 2018, 08:00 - 11:00
Newcastle Falcons, Kingston Park Stadium, Brunton Road, Kenton Bank Foot, Newcastle
A customer-centric company means offering more than a good service. It’s a commitment to creating a culture that revolves around customers and their needs. By providing a positive experience before, during and after each sale, it drives repeat business, customer loyalty and ultimately improved profits.
Hosted by customer service expert Andy Hanselman, this Exchange session sees entrepreneur, keynote speaker and business coach, Gordon Stoddart, join us to help you transform your business culturally, reputationally and financially through best-practice customer experience leadership.
Gordon's focus on customer service transformed his family business into UK’s leading and largest privately owned foodservice distribution company. Having led the business to a trade sale, Gordon has spent the last 15 years applying the lessons learnt to help 100’s of entrepreneurial business leaders achieve profitable growth and market leadership through the development and implementation of customer experience leadership.
In demand as both a speaker and business consultant, Gordon's interactive and thought-provoking style has enabled countless businesses to use his '3 Gap Model' to take a step-by-step approach to move from good to great and beyond.
From internal communication to training and development, and from hiring to recognition and reward, you will hear how to define your customer service standards and empower your staff to do what it takes to make a positive difference.
EXPLORE how to empower everyone to be a customer service champion.
LEARN how customer experience leadership can benefit your business.
GAIN insights, strategies and takeaways that will drive a customer-centric approach.