Member News
Tyneside Surgical Services partnered with CMYK Business Technology earlier this year, to deliver Managed IT Services to their three sites across the North East and Manchester.
Tyneside Surgical Services (TSS) is an independent provider of NHS care, established in 2007 and located on the Team Valley in Gateshead. They also run a number of out-patient services across the North East.
TSS’s newly refurbished premises opened to patients in January 2022 and provides Consultant led care for patients requiring day case surgery, pain services, endoscopy, MRI and ultrasound scans.
TSS deliver thousands of successful procedures every year both in the NHS and the private sector. Patients see their specialist at a first outpatient appointment and can be sure that their consultant will perform their operation and manage their follow up care. They have a dedicated administration team who ensure that referrals are processed promptly. Patients currently wait an average of only 8 weeks from GP referral to treatment.
Since 2023, TSS have also offered a range of surgical aesthetic procedures for selfpay patients and are currently planning an exciting expansion of this portfolio to include non-surgical services to commence in early 2025.
Steve Atkinson, Commercial Director at TSS commented: ‘A safe, robust and reliable IT infrastructure is key to the smooth running of the business and so in February 2024 we were delighted to place our trust in CMYK to provide our Managed IT services. The level of support and timeliness of response from them is exceptional. Our staff know that any issues which may arise can be resolved quickly and efficiently by local CMYK staff who are professional, friendly and knowledgeable.’
Key services delivered by CMYK include Helpdesk, Business as Usual Support, Microsoft 365 Support, Cloud Back-Up, Anti-virus Software and Managed Print Services. CMYK also supply and support all IT hardware to TSS, helping to streamline the process of equipment being delivered to staff securely, quickly and efficiently.
Sarah Wharrier, Director at CMYK commented ‘We were delighted to welcome TSS onboard earlier this year. We have assisted the business with many service level improvements and have strengthened their IT security posture, giving them a robust, reliable and proactive service so they can get on with their day-to-day business and care for their patients. Our team have developed a strong relationship with their staff over the last 10 months whilst getting to know the business and I feel that we now have a fantastic partnership moving forward. I very much look forward to supporting their team for many years to come’.
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