One thing I've learnt
Posted on the 13 Oct 2025In our One Thing I've Learnt series, Entrepreneurs’ Forum ambassadors and honorary members reveal the one game-changing lesson they’ve learnt in their entrepreneurial journey. Providing a source of inspiration for anyone pursuing a similar path, our guest editors share some of the critical business challenges they’ve faced and how they overcame them. In this edition, Dame Irene Hays DBE DL, Chair of Hays Travel, shares the pivotal lesson she’s learnt during her illustrious career: the power of a values-led culture.