Member News
Pacifica has announced the acquisition of the Repaircare business from Screwfix Spares, significantly expanding its national service capability and reinforcing its position as a trusted partner to manufacturers and retailers.
The acquisition sees Pacifica take on all Repaircare client contracts and operational activities. These include high-profile partnerships with major retailers and manufacturers, collectively accounting for approximately 80,000 appliance repair jobs per year.
Repaircare was originally part of the Connect Group, which was acquired out of administration by Screwfix in 2023.
As part of the transaction, more than 35 back-office and operational staff will transfer to Pacifica under TUPE arrangements. In addition, around 120 subcontracted engineers currently supporting Repaircare’s nationwide operations will transition to Pacifica’s established network of repair professionals. The Repaircare brand will be fully-integrated into the group’s Pacifica Appliance Services division.
The acquisition strengthens Pacifica’s already extensive national infrastructure, which delivers more than 360,000 appliance repairs annually through a network of approximately 350 directly employed colleagues and partnerships with more than 200 engineering companies across the UK.
Pacifica’s investment in technology and operational infrastructure will support the smooth integration of Repaircare’s activities, enhancing service efficiency, technology-led appointment scheduling and customer communication. The move also aligns with the company’s sustainability strategy, which focuses on extending appliance lifecycles through high-quality repair services and reducing unnecessary waste.
Rob Johnson, Managing Director of Pacifica Appliance Services, said: “This acquisition represents a significant step forward in the continued growth of Pacifica Appliance Services. Repaircare has built strong relationships with leading retailers and manufacturers, and we are delighted to welcome both its customers and operational teams into the Pacifica family.
“Our priority is to ensure a seamless transition for all partners and their customers. With our nationwide network of skilled engineers, advanced technology platforms and proven operational expertise, customers can be confident that they are in safe hands.”
Dan Monaghan, CEO Screwfix Spares said: “We are pleased to complete this transaction that sees RepairCare joining Pacifica. This move allows Screwfix Spares to remain focused on its core business, supplying spare parts and accessories that keep products in use for longer. Colleagues who are transferring will join a specialist repair business with a strong national footprint and deep expertise in this area. We wish everyone every success in this new chapter.”
Paul Feek, CCO of Pacifica, added: “The acquisition of Repaircare is a strategically important milestone that further strengthens our position as the UK’s leading independent appliance repair specialist. By integrating these operations into Pacifica, we are increasing our service capacity and expanding our relationships with key retail and manufacturing partners.
“We are proud to welcome the Repaircare team and subcontractor network to Pacifica. Their experience and expertise complement our own, and together we will continue to deliver the high standards of service and reliability that our partners expect. Most importantly, this transition ensures continuity for customers, who will benefit from Pacifica’s nationwide infrastructure, specialist expertise and commitment to delivering a seamless and reliable service.”
